> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics FAQ

> Troubleshooting charts, filters, exports, and analytics data visibility.

Use this page to troubleshoot analytics views and chart interpretation.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why is my analytics page empty?">
    Confirm your company has sites with active meters and processed usage data. New setups may take
    time before the first full charts appear.
  </Accordion>

  <Accordion title="CSV export from analytics fails with date errors. Why?">
    Most analytics exports require a valid date range. Set explicit start/end dates in filters before
    exporting.
  </Accordion>

  <Accordion title="Why do analytics totals differ from bill-level totals?">
    Analytics may use calendarized periods and standardized aggregation rules. Compare with
    methodology docs when reconciling.
  </Accordion>

  <Accordion title="Can I compare sites with different utility mixes?">
    Yes, but comparability depends on selected filters and available commodity coverage per site.
    Align scope and date ranges for fair comparisons.
  </Accordion>

  <Accordion title="How do I debug sudden spikes or drops?">
    Cross-check with Data Quality issues, recent bill uploads, and meter changes. Use site-level audit
    views to isolate which documents contributed.
  </Accordion>

  <Accordion title="Where do I go if charts look wrong but source data looks correct?">
    Review [Methodology](/platform/methodology/overview) for calendarization and allocation logic, then email
    [support@nectarclimate.com](mailto:support@nectarclimate.com) with the chart URL and a few example
    records so the team can reproduce the scope.
  </Accordion>

  <Accordion title="How does Consumption analytics differ from electricity, gas, and other commodity pages?">
    The Consumption page rolls every utility type into one portfolio view with shared filters (date
    preset, sites, utility types). Commodity pages focus on a single utility with that commodity’s KPIs
    and layouts. Use Consumption when you want one place to compare commodities; use a commodity page
    for deeper, type-specific metrics.
  </Accordion>

  <Accordion title="Why did a commodity section disappear on Consumption?">
    Each section matches an active **Utility type** filter. If you clear a commodity from the filter
    sidebar, its section hides. Add the type back to see it again.
  </Accordion>

  <Accordion title="What is the Aggregation Inspector and when should I use it?">
    From year-over-year or consumption-trend charts (and from related shortcuts), the inspector breaks
    down how a monthly total is built from [meter](/platform/glossary#meter) contributions—similar to
    the tool on [Sites](/platform/sites/overview). Use it when a portfolio total looks surprising and you
    need to see which sites and meters contributed.
  </Accordion>

  <Accordion title="Does the Consumption chart export include everything on screen?">
    Yes. The **Export** control downloads data that matches your current filters, so the file aligns
    with what the charts show for that selection.
  </Accordion>

  <Accordion title="Can I use keyboard shortcuts in chart widgets?">
    Many analytics widgets support actions from their menu (for example fullscreen or opening the
    inspector). Exact options depend on the widget; open the **actions** menu on the chart card to see
    what is available for that view.
  </Accordion>
</AccordionGroup>

## Related analytics docs

<CardGroup cols={2}>
  <Card title="Analytics overview" icon="book-open" href="/platform/analytics/overview">
    Hub page and commodity-level navigation.
  </Card>

  <Card title="Consumption analytics" icon="chart-line" href="/platform/analytics/consumption">
    Portfolio-level consumption trends.
  </Card>

  <Card title="Electricity analytics" icon="bolt" href="/platform/analytics/electricity">
    Electricity-specific dashboards and metrics.
  </Card>

  <Card title="Methodology overview" icon="diagram-project" href="/platform/methodology/overview">
    Understand how monthly metrics are calculated.
  </Card>
</CardGroup>