> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Routing history

> View how incoming bills were evaluated against your routing rules.

<Tip>Need help in this area? See [Bill Pay FAQ](/platform/bill-pay/faq).</Tip>

The routing history page shows a complete audit trail of how every bill was evaluated against your [routing rules](/platform/glossary#routing-rule). For each bill, you can see which rules matched, what actions were taken, and whether delivery was successful.

## Understanding the routing history table

The table shows one row per bill evaluation. Key columns include:

| Column               | What it shows                                             |
| -------------------- | --------------------------------------------------------- |
| **Evaluated**        | When the bill was evaluated against rules                 |
| **Utility Provider** | The utility company that issued the bill                  |
| **Bill Date**        | The date on the bill                                      |
| **Due Date**         | When payment is due                                       |
| **Total Charges**    | The bill amount                                           |
| **Rules Matched**    | How many of your rules matched this bill (e.g., "2 of 5") |

A green check indicates at least one rule matched and actions were taken. A red indicator means no rules matched — the bill may be waiting for manual assignment or routed to the catch-all destination.

## Viewing evaluation details

Click any row to open the evaluation detail panel. This shows the complete trace of how your rules were evaluated:

### Condition trace

For each rule, you can expand the evaluation to see:

* Each condition that was tested (e.g., "Commodity equals Electricity")
* Whether each condition passed or failed
* The actual value the bill had for that field

This makes it straightforward to understand why a rule matched or didn't match a particular bill.

### Actions fired

For rules that matched, you'll see which actions executed:

* **Forward email** — shows the destination name and delivery status (Delivered, Pending, or Failed)
* **Route to AP integration** — shows the ERP system and delivery status
* **Assign GL code** — shows the GL account code assigned
* **Notify user** — shows who was notified

### GL coding summary

If GL coding rules assigned a code, the detail panel shows:

* The GL account code and name
* Whether it was assigned by a rule or manually

## Sending a bill to another destination

If a bill needs to go somewhere that the rules didn't send it — for example, a one-time review by a different team — you can create an **additional forward** without undoing the original routing.

<Steps>
  <Step title="Open the evaluation detail">
    Click the bill row in the routing history table to open the detail panel.
  </Step>

  <Step title="Click 'Send to another destination'">
    At the bottom of the panel, click the button to open the override dialog.
  </Step>

  <Step title="Select a destination and reason">
    Choose an active destination from the dropdown. Optionally add a reason explaining why you're sending it elsewhere.
  </Step>

  <Step title="Send">
    The bill is immediately forwarded to the selected destination. This action is logged in the evaluation detail alongside the original routing.
  </Step>
</Steps>

<Note>
  Additional forwards don't undo or replace the original routing. The bill is delivered to both the rule-determined destination and any manually-selected destinations.
</Note>

## Filtering and searching

Use the filter bar above the table to narrow results by:

* **Date range** — when the evaluation happened
* **Rule** — show only evaluations for a specific rule
* **Match status** — show only matched or unmatched bills
* **Search** — find a specific bill by provider or amount

## Related pages

* [Rules](/platform/bill-pay/rules) — configure the rules that drive routing decisions
* [Destinations](/platform/bill-pay/destinations) — manage where bills are sent
* [Glossary — Routing decision](/platform/glossary#routing-decision) — definition
* [Glossary — Additional forward](/platform/glossary#additional-forward) — definition