> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Export FAQ

> Troubleshooting quick exports, integration exports, and delivery discrepancies.

Use this page to troubleshoot export generation and third-party delivery issues.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="My export download failed. What should I try?">
    Open **Export History**, retry the download, and if needed rerun the export to generate a fresh
    artifact.
  </Accordion>

  <Accordion title="Why is expected data missing from my export?">
    Check date range, site filters, utility filters, and whether flagged bills are excluded. Also
    confirm data exists in Data Inventory for that scope.
  </Accordion>

  <Accordion title="Integration export says &#x22;Not configured.&#x22; What is missing?">
    Complete required integration settings (such as API key and customer/account mapping fields),
    save configuration, then retry export.
  </Accordion>

  <Accordion title="What do discrepancy statuses mean in integration exports?">
    Discrepancies typically indicate mismatches between Nectar and the destination platform (for
    example, missing externally, missing in Nectar, or field-level mismatch).
  </Accordion>

  <Accordion title="Can I schedule recurring exports from the UI?">
    UI exports are on demand. For recurring jobs, use the [API Reference](/api-reference) with the
    [Developer guide](/developer-guide/for-developers) to automate pulls.
  </Accordion>

  <Accordion title="A sync job failed mid-run. Should I rerun everything?">
    Start with targeted retries using the failed-item list. Full reruns are only necessary when
    failures are broad or configuration changed globally.
  </Accordion>

  <Accordion title="How can I validate integration output before go-live?">
    Run controlled tests in [Sandbox testing](/developer-guide/sandbox-testing), then compare exported
    records in both Nectar and the destination platform before production rollout.
  </Accordion>

  <Accordion title="Energy Star property detail asks for a utility type before showing charts. Why?">
    The property page compares Nectar to ESPM one commodity at a time. Select **utility type** and a
    **date range** so units and ESPM comparisons line up. See [Energy Star](/platform/data-export/integrations/energy-star).
  </Accordion>

  <Accordion title="Quick export and Energy Star both mention utility type—are they the same control?">
    Same idea, different surfaces: **Quick export** filters which commodities go into a spreadsheet.
    **Energy Star** property detail picks which commodity you are reconciling against Portfolio Manager for
    that building. Each respects its own form.
  </Accordion>

  <Accordion title="Where do I re-download a file without running export again?">
    Open [Export history](/platform/data-export/export-history). Artifacts are retained for a limited
    window—regenerate if a download expired.
  </Accordion>
</AccordionGroup>

## Related data export docs

<CardGroup cols={2}>
  <Card title="Data export overview" icon="book-open" href="/platform/data-export/overview">
    Choose between quick exports and integrations.
  </Card>

  <Card title="Quick export" icon="download" href="/platform/data-export/quick-export">
    Generate ad-hoc CSV/XLSX files.
  </Card>

  <Card title="Integrations" icon="arrows-left-right" href="/platform/data-export/integrations">
    Push data to external reporting platforms.
  </Card>

  <Card title="Export history" icon="clock-rotate-left" href="/platform/data-export/export-history">
    Re-download and audit recent exports.
  </Card>
</CardGroup>