> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Aquarion Water Company

> How to connect Aquarion Water Company accounts to Nectar using email MFA forwarding.

How to connect Aquarion Water Company utility accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

Aquarion Water Company uses email-based verification for logins from new devices. Since Nectar logs in from its own servers, MFA verification may be triggered.

<Tip>
  **Check if MFA can be disabled.** The Aquarion customer portal may allow you to turn off additional login verification in your security settings. If possible, this is the simplest approach.
</Tip>

## Setup

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **Aquarion Water Company**, or click **Reconnect** on a connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your Aquarion customer portal username and password — the same credentials you use at [aquarionwater.com](https://www.aquarionwater.com).
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding** (recommended): Nectar provides a unique email address (for example, `nectar-forward-to-your-company@nectarclimate.com`). Update your account to send verification codes to this address.
    * **Customer-inbox forwarding**: Keep your existing email and set up auto-forwarding of verification emails to Nectar.
  </Step>

  <Step title="Update your account">
    Log in to the Aquarion customer portal > account or security settings > update the email address for verification codes, or configure email forwarding.
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.
  </Step>
</Steps>

## Alternatives

If configuring email forwarding is not practical or blocked by your IT department, you have two options:

* **Have Nectar create an account**: Send your account numbers along with the full service addresses to [support@nectarclimate.com](mailto:support@nectarclimate.com). Nectar will sign up via [https://secure8.i-doxs.net/AquarionWater/EnrollAccount.aspx](https://secure8.i-doxs.net/AquarionWater/EnrollAccount.aspx) and create a portal account to view the accounts you provided.
* **Upload bills**: [Upload PDF bills](/platform/data-input/uploads) directly.

## Troubleshooting

| Issue                        | Solution                                                                                                                               |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| "MFA Token Expired"          | Verify forwarding is active and the email address matches what Nectar provided.                                                        |
| Can't access customer portal | The portal is at [aquarionwater.com](https://www.aquarionwater.com). Contact Aquarion customer service if you're having access issues. |