> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# EWEB (Eugene Water & Electric Board)

> How to connect EWEB accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

Eugene Water & Electric Board (EWEB) uses email-based verification codes when a login is detected from an unfamiliar device. Since Nectar logs in from its own servers, MFA verification is typically triggered.

<Tip>
  **Check if MFA can be disabled.** EWEB may allow you to turn off additional login verification
  in your account security settings. If possible, this eliminates the need for forwarding.
</Tip>

## Setup

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **EWEB**, or click **Reconnect** on a connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your EWEB username and password — the same credentials you use at [myaccount.eweb.org](https://myaccount.eweb.org).
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding** (recommended): Nectar provides a unique email. Update your EWEB account to send verification codes to this address.
    * **Customer-inbox forwarding**: Keep your current email and set up auto-forwarding of EWEB verification emails to Nectar.
  </Step>

  <Step title="Update your EWEB account">
    Log in to EWEB > account or profile settings > update the email address for verification codes, or set up your forwarding rule.
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.
  </Step>
</Steps>

## Alternative: Upload bills

If configuring email forwarding is not practical, you can always [upload PDF bills](/platform/data-input/uploads) directly.

## Troubleshooting

| Issue                                 | Solution                                                                                    |
| ------------------------------------- | ------------------------------------------------------------------------------------------- |
| "MFA Token Expired"                   | Verify forwarding is active and the email address matches what Nectar provided.             |
| Don't see MFA settings in EWEB portal | Try under Profile > Security or Account Settings. Contact EWEB customer service if unclear. |