> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Florida Power & Light

> How to connect Florida Power & Light (FPL) accounts to Nectar using email MFA forwarding.

How to connect Florida Power & Light accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

Florida Power & Light (FPL) now requires email-based MFA on **every login**. FPL sends a one-time verification code to the email on file each time an account is accessed, so email forwarding to Nectar is mandatory for all connections.

<Warning>
  **MFA cannot be disabled.** FPL requires email verification on every login. There is no account setting to turn this off — all Nectar connections must use email forwarding.
</Warning>

## Setup with email forwarding

Set up email forwarding so Nectar receives the verification codes:

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **Florida Power & Light**, or click **Reconnect** on an existing connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your FPL username and password — the same credentials you use at [fpl.com](https://www.fpl.com).
  </Step>

  <Step title="Choose MFA forwarding type">
    The wizard presents two options:

    * **Managed forwarding** (recommended): Nectar provides a unique email address (for example, `nectar-forward-to-your-company@nectarclimate.com`). Update your FPL account's email address to this Nectar-provided address so codes are sent directly to us.
    * **Customer-inbox forwarding**: Keep your current email on FPL, and set up an auto-forwarding rule in your email client to forward FPL verification emails to the Nectar-provided address (for example, `nectar-forward-to-your-company@nectarclimate.com`).
  </Step>

  <Step title="Configure on the FPL portal">
    **For managed forwarding:** Log in to FPL > Select an Account >  Settings > **Account Email Address** > update the email address to the Nectar-provided address (for example, `nectar-forward-to-your-company@nectarclimate.com`). Save the change and verify the address if FPL prompts for confirmation.

    **For customer-inbox forwarding:** Create a forwarding rule in your email client that forwards messages from `fpl.com` (typically `NoReply@fpl.com` or `CustomerService@fpl.com`) to the Nectar-provided forwarding address (for example, `nectar-forward-to-your-company@nectarclimate.com`).
  </Step>

  <Step title="Confirm the setup">
    Once you finish configuring MFA in Nectar, it will set the connection status to Pending which then prompts our system to try accessing the portal. FPL sends a code to the configured email, Nectar receives it, and the connection moves to **Connected**.
  </Step>
</Steps>

## Important notes

* FPL verification codes expire quickly (within 30 minutes). Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
* If FPL prompts you to set up security questions or a phone-based MFA method, complete or dismiss these on the FPL portal directly before reconnecting in Nectar.
* FPL occasionally shows a reCAPTCHA challenge on login — wait a moment and retry if the connection fails on the first attempt.

## Troubleshooting

| Issue                                   | Solution                                                                                                       |
| --------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| "MFA Token Expired" keeps returning     | Your forwarding rule may be broken. Check that forwarding is active and the email address matches exactly.     |
| Codes arrive but connection still fails | Codes may be expiring before delivery. Switch to managed forwarding for faster delivery.                       |
| "Password Incorrect"                    | Verify your credentials work at [fpl.com](https://www.fpl.com) directly. FPL may have forced a password reset. |
| "Website Down" status                   | FPL's portal occasionally has outages. The connection retries automatically.                                   |