> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HRSD (Hampton Roads Sanitation District)

> How to connect HRSD accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

Hampton Roads Sanitation District (HRSD) uses email-based verification for logins from new devices. Since Nectar connects from its own servers, MFA verification may be triggered.

<Tip>
  **Check if MFA can be disabled.** HRSD may allow you to disable additional verification in your
  account security settings. If possible, this is the simplest approach.
</Tip>

## Setup

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **HRSD**, or click **Reconnect** on a connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your HRSD username and password — the same credentials you use at [myaccount.hrsd.com](https://myaccount.hrsd.com).
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding** (recommended): Nectar provides a unique email address. Update your HRSD account to send verification codes to this address.
    * **Customer-inbox forwarding**: Keep your existing email and set up auto-forwarding of HRSD verification emails to Nectar.
  </Step>

  <Step title="Update your HRSD account">
    Log in to HRSD > account settings > update the email address for verification codes, or set up your email forwarding rule.
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.
  </Step>
</Steps>

## Alternative: Upload bills

If configuring email forwarding is not practical, you can always [upload PDF bills](/platform/data-input/uploads) directly.

## Troubleshooting

| Issue                            | Solution                                                                                          |
| -------------------------------- | ------------------------------------------------------------------------------------------------- |
| "MFA Token Expired"              | Verify forwarding is active and the email address matches.                                        |
| HRSD doesn't seem to require MFA | Some HRSD accounts may not trigger MFA. If your connection works without it, no action is needed. |