> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orange and Rockland

> How to connect Orange and Rockland (O&R) accounts to Nectar using security questions.

## Connection method: Security questions

Orange and Rockland uses the same portal infrastructure as [Con Edison](/platform/data-input/utilities/con-edison) (both are part of Consolidated Edison, Inc.). The connection process is identical — O\&R requires security questions on every login.

<Note>
  **Security questions can be shared across your organization.** If multiple connections use the same
  O\&R credentials, the security answers only need to be entered once.
</Note>

## Setup

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **Orange and Rockland**, or click **Reconnect** on an existing connection.
  </Step>

  <Step title="Enter your credentials">
    Provide your O\&R username and password — the same credentials you use at [oru.com/en/login](https://www.oru.com/en/login).
  </Step>

  <Step title="Answer security questions">
    Enter your security question answers exactly as set on the O\&R portal. Nectar stores these securely and uses them for each automated login.
  </Step>

  <Step title="Confirm the connection">
    Nectar completes a test login to verify credentials and security answers, then begins collection.
  </Step>
</Steps>

## Updating security questions

If you change your security questions or answers on the O\&R portal, click **Reconnect** in Nectar and re-enter the updated answers.

## Tips

* **MFA cannot be disabled** on Orange and Rockland. Security questions are required on every login.
* **Exact matching required.** Answers are case-sensitive and spacing matters.
* **Same process as Con Edison.** If you're familiar with connecting ConEd accounts, the O\&R flow is identical.

## Troubleshooting

| Issue                                   | Solution                                                                                                           |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| "Security question mismatch" error      | Reconnect and re-enter answers exactly as set on the O\&R portal.                                                  |
| Connection works for ConEd but not O\&R | O\&R uses a separate login from ConEd even though the portal looks similar. Verify your O\&R-specific credentials. |