> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# PG&E (Pacific Gas and Electric)

> How to connect PG&E accounts to Nectar. Email forwarding is not supported — add Nectar as an authorized user instead.

<Warning>
  **Customer-inbox forwarding does not work with PG\&E.** PG\&E does not reliably deliver MFA codes to forwarding rules in your own inbox. Instead, connect PG\&E using a Nectar-generated **managed forwarding** email address as the third-party access contact.
</Warning>

## Recommended approach: Add Nectar as an authorized third party

PG\&E grants third-party access by adding an authorized contact to your account. You'll generate a dedicated Nectar email address in the connection wizard, then enter that email — along with Nectar's name and phone number — as the authorized contact on PG\&E's portal.

### Step 1 — Generate your Nectar forwarding email

In the connection wizard, select **Option 1: Managed MFA forwarding**. You'll be asked to enter your own email address — this is where Nectar will forward any MFA codes or notifications it receives, so you stay in the loop.

<Steps>
  <Step title="Start the PG&E connection">
    In Nectar, add a new connection for PG\&E. When the wizard reaches the MFA step, choose **Option 1: Managed MFA forwarding**.
  </Step>

  <Step title="Enter your own email as the forwarding destination">
    Enter the email address where you'd like a copy of any forwarded messages to go. This is your address, not Nectar's.
  </Step>

  <Step title="Copy the generated Nectar email">
    On the next screen, the wizard displays:

    * A **generated Nectar email address** (unique to this connection — e.g., `your-company-pge@nectarclimate.com`)
    * **Nectar's name** to use as the authorized contact
    * **Nectar's phone number** to use as the authorized contact

    Keep this screen open — you'll paste these values into PG\&E's portal in the next step.
  </Step>
</Steps>

### Step 2 — Add Nectar as an authorized third party in PG\&E

<Steps>
  <Step title="Log in to your PG&E account">
    Go to [myaccount.pge.com](https://myaccount.pge.com) and sign in with your credentials.
  </Step>

  <Step title="Navigate to account access settings">
    Go to **Profile & Alerts** > **Account Access** > **Manage authorized contacts**.
  </Step>

  <Step title="Add Nectar as an authorized user">
    Click **Add an authorized user** and enter the values shown in the Nectar wizard:

    * **Name:** *(Nectar's name, as shown in the wizard)*
    * **Email:** *(the generated Nectar email from Step 1 — e.g., `your-company-pge@nectarclimate.com`)*
    * **Phone:** *(Nectar's phone number, as shown in the wizard)*

    <Tip>
      Use the values directly from the wizard — don't substitute your own email or a generic Nectar address. The generated email is unique to your connection and is how Nectar links the PG\&E access back to your account.
    </Tip>
  </Step>

  <Step title="Confirm the invitation">
    PG\&E sends an invitation to the generated Nectar email. Nectar accepts it automatically and begins pulling billing and usage data. The connection status updates to **Connected**, and any future notifications PG\&E sends are forwarded to the email you entered in Step 1.
  </Step>
</Steps>

## Why customer-inbox forwarding doesn't work

PG\&E's MFA and notification flow is incompatible with forwarding from your own inbox because:

* The portal does not consistently send codes via email for automated (non-browser) logins.
* Forwarding rules in customer inboxes frequently fail to capture PG\&E's verification emails due to formatting or delivery methods.
* The authorized third-party approach bypasses MFA entirely and is the connection method PG\&E officially supports for data sharing.

## If you have multiple PG\&E accounts

Each PG\&E account (login) needs Nectar added as an authorized user separately. If you manage many PG\&E accounts across your portfolio, contact [support@nectarclimate.com](mailto:support@nectarclimate.com) — we can help coordinate bulk onboarding.

## Alternative: Upload bills

If adding an authorized user is not possible (for example, if you don't control the account settings), you can always [upload PDF bills](/platform/data-input/uploads) directly. The parsed data is identical to what automated collection produces.

## Troubleshooting

| Issue                                                   | Solution                                                                                        |
| ------------------------------------------------------- | ----------------------------------------------------------------------------------------------- |
| Still shows "MFA Required" after adding authorized user | It may take up to 24 hours for PG\&E to process the invitation. Contact support if it persists. |
| "Pending" status after authorized user accepted         | Nectar is pulling initial data. This can take 1–2 business days for the first pull.             |
| Multiple accounts need separate setup                   | Each PG\&E login requires its own authorized-user invitation.                                   |