> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# PSE&G (Public Service Electric and Gas)

> How to connect PSE&G accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

PSE\&G uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.

<Tip>
  **Best option: Disable MFA if your organization allows it.** PSEG's portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.
</Tip>

## Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select PSE\&G (Public Service Electric and Gas), or click **Reconnect** on an existing connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your PSE\&G username and password — the same credentials you use at [nj.myaccount.pseg.com](https://nj.myaccount.pseg.com/user/login).
  </Step>

  <Step title="Confirm the connection">
    Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding** (recommended): Nectar provides a unique email address (for example, `mfa-your-company@nectarclimate.com`). Update your PSEG NJ account's email address to this Nectar-provided address so codes are sent directly to us.
    * **Customer-inbox forwarding**: Keep your existing email on PSEG NJ, and set up an auto-forwarding rule in your email  to forward PSEG NJ verification emails to Nectar.
  </Step>

  <Step title="Update your PSE&G account or Set Up Customer-inbox Forwarding">
    **For managed forwarding:** Log in to [nj.myaccount.pseg.com](https://nj.myaccount.pseg.com/user/login) > **My Profile** > **Contact Information** > update the email address to the Nectar-provided address (for example, `mfa-your-company@nectarclimate.com`).

    **For customer-inbox forwarding:** Create a forwarding rule in your email client that forwards messages from `pseg.com` (typically `noreply@pseg.com` or `myaccount@pseg.com`) to the Nectar-provided forwarding address (for example,`mfa-your-company@nectarclimate.com`).
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.
  </Step>
</Steps>

## Important notes

* PSE\&G and PSEG Long Island use different portals. This guide is for **New Jersey** customers only (nj.myaccount.pseg.com).
* PSE\&G's verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
* The portal may be slower to respond than other utilities. Initial data pulls can take longer than average.

## Troubleshooting

| Issue                                   | Solution                                                                                                                             |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| "MFA Token Expired" keeps returning     | Your forwarding rule may be broken. Check that forwarding is active and the email address matches exactly.                           |
| Codes arrive but connection still fails | Codes may be expiring before delivery. Switch to managed forwarding for faster delivery.                                             |
| "Password Incorrect"                    | Verify your credentials at [nj.myaccount.pseg.com](https://nj.myaccount.pseg.com/user/login). PSEG may have forced a password reset. |
| Connection stuck in "Pending"           | PSEG's portal can be slow. Allow 24–48 hours for initial data pull.                                                                  |
| "Website Down"                          | PSEG's portal occasionally has outages. Nectar retries automatically.                                                                |