> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Southwest Gas

> How to connect Southwest Gas accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

Southwest Gas uses email-based verification codes when logging in from a new device or location. Email forwarding is the standard connection method for this utility.

## Setup

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/platform/data-input/connections), click **New connection** and select **Southwest Gas**, or click **Reconnect** on a connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your Southwest Gas username and password — the same credentials you use at [myaccount.swgas.com](https://myaccount.swgas.com).
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding** (recommended): Nectar provides a unique email. Update your Southwest Gas account settings to send codes to this address.
    * **Customer-inbox forwarding**: Keep your existing email and set up an auto-forwarding rule to send Southwest Gas verification emails to Nectar.
  </Step>

  <Step title="Update your Southwest Gas account">
    **For managed forwarding:** Log in to Southwest Gas > **My Profile** or **Account Settings** > update the email address to the Nectar-provided address.

    **For customer-inbox forwarding:** Create a forwarding rule in your email client for messages from Southwest Gas containing verification or login codes.
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step in the Nectar wizard. Nectar triggers a test login to verify that codes are arriving correctly.
  </Step>
</Steps>

## Tips

* Southwest Gas email forwarding is straightforward and typically resolves quickly once configured.
* If you've already set up forwarding and replied "Done" but the connection still shows MFA Token Expired, confirm on the Southwest Gas portal that the email address update took effect.

## Troubleshooting

| Issue                                             | Solution                                                                   |
| ------------------------------------------------- | -------------------------------------------------------------------------- |
| MFA Token Expired after initial setup             | Verify your forwarding rule is active and the destination address matches. |
| Multiple Southwest Gas logins showing MFA expired | Each login that uses MFA needs its own forwarding configuration in Nectar. |