> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started FAQ

> Troubleshooting and FAQs for onboarding, access, and first-time setup.

Use this page when you are new to Nectar and need quick answers about setup, access, and first data availability.

<Tip>
  If you are building an integration, start at [For developers](/platform/for-developers) and then
  the [Developer guide](/developer-guide/for-developers).
</Tip>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I signed in but cannot see any companies. What should I do?">
    You likely do not have company access yet. Ask an [**organization** admin](/platform/settings/organization-settings)
    (someone on the **Admin team** under **Settings > Organization**) to assign you to at least one
    company, then refresh your session. If you are new, make sure you accepted your invite with the
    same email address used to sign in.
  </Accordion>

  <Accordion title="Why do I keep getting redirected to login?">
    This usually means your session expired or did not initialize correctly. Sign out, sign in again,
    and retry from a fresh browser tab. If it persists, email
    [support@nectarclimate.com](mailto:support@nectarclimate.com) with the URL and timestamp.
  </Accordion>

  <Accordion title="How long does first data pull usually take after I create a connection?">
    First successful collection often finishes within **hours**, depending on utility portal access,
    credential validity, and historical availability from the provider. Allow **up to about 48 hours**
    before treating the first pull as unusually delayed while the connection is still pending.
  </Accordion>

  <Accordion title="I do not see sidebar sections like Data Input or Data Inventory. Why?">
    Access and visible navigation depend on your role and configuration. Ask an [**organization** admin](/platform/settings/organization-settings)
    to confirm your permissions and default company assignment.
  </Accordion>

  <Accordion title="What should I set up first: sites or connections?">
    Set up sites first, then connections. Site structure helps Nectar map incoming data correctly.
    Start with [Sites overview](/platform/sites/overview), then
    [Connections](/platform/data-input/connections).
  </Accordion>

  <Accordion title="Can I use Nectar if a utility is not supported yet?">
    Yes. In **[How to create a connection](/platform/data-input/connections#how-to-create-a-connection)**,
    the first step lets you search the provider directory **or** open **Custom provider**, enter the
    utility name and website URL, then continue so Nectar can still build an online connection to
    that portal. You can also use [Uploads](/platform/data-input/uploads) or [Manual
    entry](/platform/data-input/manual-entry) if you want to supply bills without using the online
    flow.
  </Accordion>

  <Accordion title="Where do developers begin?">
    Developers should start with [For developers](/platform/for-developers), create an API key in
    **Settings > Organization > API Keys**, then follow [API getting started](/developer-guide/getting-started).
  </Accordion>

  <Accordion title="How do I reach support@nectarclimate.com efficiently?">
    Email [support@nectarclimate.com](mailto:support@nectarclimate.com) with your company name,
    page URL, screenshots, and exact error text. This shortens troubleshooting time significantly.
  </Accordion>
</AccordionGroup>

## Related section docs

<CardGroup cols={2}>
  <Card title="Getting started" icon="house" href="/platform/getting-started">
    Platform overview and first steps.
  </Card>

  <Card title="For developers" icon="code" href="/platform/for-developers">
    Technical onboarding path and key links.
  </Card>

  <Card title="Dashboard" icon="gauge" href="/platform/dashboard">
    Understand the home view and what needs attention first.
  </Card>

  <Card title="Glossary" icon="book" href="/platform/glossary">
    Definitions for all domain terms used in docs and UI.
  </Card>
</CardGroup>