> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Premium FAQ

> Troubleshooting premium feature access, enablement, and rollout.

Use this page for questions about premium feature availability and setup.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I enable premium features for my organization?">
    Contact [support@nectarclimate.com](mailto:support@nectarclimate.com) with your organization
    name, desired feature, and rollout timeline.
  </Accordion>

  <Accordion title="Why can one team member access a premium feature but another cannot?">
    Premium access can depend on both plan entitlements and user role permissions. Verify both before
    troubleshooting deeper.
  </Accordion>

  <Accordion title="Can I request a premium integration that is not listed?">
    Yes. Use the in-product request flow (where available) or email [support@nectarclimate.com](mailto:support@nectarclimate.com) with your target
    platform and required data fields.
  </Accordion>

  <Accordion title="Does white-label branding affect API behavior?">
    No. White-label changes branding and user experience surfaces, not API contract behavior.
  </Accordion>

  <Accordion title="How long does premium feature activation usually take?">
    Activation timing varies by feature complexity and onboarding requirements. Support can provide an
    estimated timeline after reviewing your request.
  </Accordion>
</AccordionGroup>

## Related premium docs

<CardGroup cols={2}>
  <Card title="Premium overview" icon="book-open" href="/platform/premium/overview">
    Available premium capabilities and access model.
  </Card>

  <Card title="White-label" icon="palette" href="/platform/premium/white-label">
    Branding customization options for invitation experiences.
  </Card>
</CardGroup>