> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings FAQ

> Troubleshooting permissions, API keys, billing, invitations, and personal configuration.

Use this page to troubleshoot **Settings** access and configuration workflows.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I do not see the Organization section in Settings. Why?">
    The Organization section is only visible to users who belong to an organization.
    If you are a company-only member without an organization, you will see Personal and Company
    settings only. Contact an organization admin to be added.
  </Accordion>

  <Accordion title="I cannot find API Keys in Settings. Why?">
    API keys are under **Settings > Organization > API Keys** and require organization-level access.
    If the section is missing, confirm your role and tenant feature availability.
  </Accordion>

  <Accordion title="How do I rotate API keys safely?">
    Create a new key first, update all integrations, confirm successful traffic, then revoke the old
    key. This avoids downtime.
  </Accordion>

  <Accordion title="What happens if I delete an API key in active use?">
    Requests using that key will fail immediately with authentication errors. Always validate key
    migration before deletion.
  </Accordion>

  <Accordion title="Why can I not access billing details or invoices?">
    Billing is organization-level and may be restricted by role or billing profile setup. If expected
    billing data is absent, email [support@nectarclimate.com](mailto:support@nectarclimate.com).
  </Accordion>

  <Accordion title="How do company settings differ from organization settings?">
    Organization settings apply across all companies (admin team, billing, API keys, data repository).
    Company settings apply only to the currently selected company (sites, data collection, quality rules, members).
  </Accordion>

  <Accordion title="How do I turn off cost tracking for my company?">
    Go to **Settings** > **Company** > **Data Collection**, open **Collection rules**, disable **Cost tracking**, and click **Save changes**. See [Cost tracking](/platform/settings/data-collection#cost-tracking).
  </Accordion>

  <Accordion title="How do I change which bill issues are detected?">
    Go to **Settings** > **Company** > **Bill Issues** for company defaults or scoped suppression rules. See [Bill issue settings](/platform/settings/data-collection#bill-issue-settings).
  </Accordion>

  <Accordion title="A teammate cannot see the same companies I can. Why?">
    Visibility is permission- and assignment-based. Verify the teammate's company assignments and role
    in member settings, or check if they have been added to the organization admin team.
  </Accordion>

  <Accordion title="How do I invite someone to my organization?">
    Go to **Settings > Organization > Admin Team** and click **Add member**. Enter their email
    address and choose whether they should have access to all companies or specific ones. They will
    receive an invitation email with a link to join.
  </Accordion>

  <Accordion title="I received an invitation link but it says my email does not match. What do I do?">
    Invitation links are tied to a specific email address. Make sure you are logged in with the same
    email that the invitation was sent to. If you need the invitation resent to a different address,
    ask the person who invited you.
  </Accordion>

  <Accordion title="How do I reset my password?">
    Go to **Settings > Personal > General** and click **Send password reset email**. You will receive
    an email with a link to set a new password. If your login uses SSO, password resets are managed
    by your IT administrator.
  </Accordion>

  <Accordion title="Where can I see which companies I belong to?">
    Go to **Settings > Personal > Membership** to see your organization and all company memberships
    with your role in each.
  </Accordion>

  <Accordion title="Where should developers start after creating an API key?">
    Continue with [Developer guide](/developer-guide/for-developers) and
    [API getting started](/developer-guide/getting-started) for authentication and first requests.
  </Accordion>
</AccordionGroup>

## Related settings docs

<CardGroup cols={2}>
  <Card title="Settings overview" icon="book-open" href="/platform/settings/overview">
    Understand personal, company, and organization scopes.
  </Card>

  <Card title="Organization settings" icon="building" href="/platform/settings/organization-settings">
    Admin team, API keys, billing, and cross-company controls.
  </Card>

  <Card title="Personal settings" icon="user" href="/platform/settings/personal-settings">
    Profile, preferences, and membership.
  </Card>

  <Card title="Company settings" icon="location-dot" href="/platform/settings/company-settings">
    Sites, members, quality rules, and links to data collection.
  </Card>

  <Card title="Data collection" icon="database" href="/platform/settings/data-collection">
    Cost tracking, collection rules, meter tags, and default units.
  </Card>
</CardGroup>