> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support tickets

> View and reply to your support tickets without leaving Nectar.

You can see and reply to your support tickets directly inside Nectar — no inbox switching required.

## Where to find it

Click **Help** in the sidebar and choose **Support tickets**. Or jump straight to **[dash.nectarclimate.com/help/tickets](https://dash.nectarclimate.com/help/tickets)**.

## What you can do

* **Browse your tickets** — Open and Closed sections, sorted by most recent activity.
* **Read the full thread** — click a ticket to see the original request and every reply from the support team.
* **Reply inline** — type into the reply box at the bottom of a ticket and click **Send**. Your reply is added to the ticket and the support team gets notified.
* **Filter by date** — narrow the list to a specific window. By default you see the last 365 days.

## Submitting a new ticket

There are two ways to start a new conversation:

* Click **New ticket** on the Support tickets page, or click the **Help** button in the sidebar and choose **Submit a ticket**. Pick a category, fill in the subject and description, and send.
* Email **[support@nectarclimate.com](mailto:support@nectarclimate.com)** directly — anything you send there shows up in this same view.

The support team typically responds within one business day.

## FAQ

<AccordionGroup>
  <Accordion title="Why don't I see a ticket I just submitted?">
    Tickets appear within a minute or so of submission. Refresh the page or switch tabs and back if it doesn't show up — the list also auto-refreshes when you return to the window.
  </Accordion>

  <Accordion title="Can my teammates see my tickets?">
    If your organization is set up that way, yes — your team shares a single ticket history so anyone on your team can pick up a thread. If you don't see your teammates' tickets, your account is on a personal view; reach out to **[support@nectarclimate.com](mailto:support@nectarclimate.com)** if you'd like that changed.
  </Accordion>

  <Accordion title="Can I attach screenshots or files to a reply?">
    Not from the in-app reply box yet. If you need to share a file, email it as a reply to the original ticket email and it will be added to the thread automatically.
  </Accordion>

  <Accordion title="What if I'd rather just email support?">
    That works too. Email **[support@nectarclimate.com](mailto:support@nectarclimate.com)** any time — your tickets still show up on the Support tickets page so you have one place to track them.
  </Accordion>
</AccordionGroup>