FAQs

Frequently asked questions about the Nectar platform

Q: How do I get started?

Contact the Nectar team at [email protected] or request a demo here.

Q: Are you SOC 2 compliant?

We are working with Vanta and Johanson Group to work through a SOC 2 Type 1 and Type 2 audit. We always follow industry best practices and keep all sensitive information encrypted at rest and in transit using an 128-bit AES encryption key. Any credential information is additionally salted in the encryption process. Our authentication provider is managed by Okta.

Q: What happens when Nectar doesn't have my utility company yet?

No need to fret! You can still connect your account via our client-side iframe. The Nectar system will detect that a new integration is requested and will immediately start building the integration on the fly. Our utility integration factory can build out integrations to utility companies in the US and internationally within 5 business days. We use state-of-the-art browser automation tools coupled with multimodal models to allow our system to dynamically understand how a new utility website is structured and where the data is located.

Q: Do you support utility companies in Asia? What about bills using non-roman characters?

Yes. Please reach out to us at [email protected] for questions on our support for specific languages.

Q: How does pricing work?

Nectar charges per document / bill processed with a minimum commitment. Get in touch with us to learn more.

Q: What if my utility bills come through email?

While it's not available on the Nectar API, the Nectar platform can integrate with clients' emails via inbox forwarding rules.

Q: Do you handle waste data?

Yes. We handle excel sheets, manifest reports, and even recycling data.