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Use this page for troubleshooting and interpretation questions related to Nectar’s methodology.

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Frequently asked questions

Bills often span multiple months. Nectar prorates usage and costs across overlapping calendar months, so monthly totals are expected to differ from any one bill document.
No. Original bill values are preserved. Methodology calculations are applied for reporting and analytics views without overwriting source values.
When a bill covers multiple meters, Nectar allocates costs by usage share when possible. Fixed account-level fees may be split evenly.
Yes, in specific scenarios such as excluded meters, net metering exports, or correction adjustments. Check meter configuration and meter type before assuming data is wrong.
Revised documents supersede earlier values in reporting contexts while maintaining an auditable document trail. Review bill detail and audit links for reconciliation.
This can occur when bills are split, corrected, or cover adjacent partial periods. Nectar aggregates all overlapping contributions for the selected month.
Use the methodology pages to show that Nectar aligns non-calendar billing periods into standard calendar periods and meter-level allocations for consistent reporting.
Use Data model overview in the Developer Guide for API objects and integration-specific behavior.

Methodology overview

End-to-end explanation of how data moves from bills to reporting.

Key concepts

Sites, meters, accounts, bills, and how they relate.

Monthly data calculation

Calendarization details and examples.

Cost allocation

How charges are distributed across meters and sites.