Frequently asked questions
Why does a site show no analytics data?
Why does a site show no analytics data?
Confirm the site has active meters and recent data from connections or uploads. A site without
mapped meters will not show commodity analytics. Also check that you have selected a date range
and commodity in the site dashboard filters.
My bulk site upload failed. How do I fix it?
My bulk site upload failed. How do I fix it?
Review row-level validation errors in the upload dialog, correct required fields, and re-upload
the file. Start with a small sample file if failures are widespread.
What is the difference between regional, table, and map views?
What is the difference between regional, table, and map views?
The Regional view (default) groups sites into a hierarchical tree by geographic path, making
it easy to browse by location. The Table view is a flat, paginated list with sorting and
action menus — best for searching across all sites. The Map view plots sites geographically
so you can see physical distribution at a glance. All three views share the same filters.
Why are some sites missing from the map?
Why are some sites missing from the map?
The map plots sites using coordinates derived from their address. If a site has no address or
an address that could not be geocoded, it appears in the “Sites without valid address” table
below the map. Update the address in Settings > Company > Sites to fix this.
What does the Aggregation Inspector do?
What does the Aggregation Inspector do?
It shows how a site’s monthly usage total is composed from individual meter readings. You can
see which meters contributed, how much each provided, and whether any were excluded (for
example, duplicates or untracked meters). The inspector is available in the Usage,
Completeness, and Inspect tabs of the site dashboard.
Why can I not archive or update a site?
Why can I not archive or update a site?
This is usually a permissions issue or a validation error. Verify your role and required fields,
then retry. If it still fails, send support the site ID and exact action attempted.
How should I structure sites for multi-building campuses?
How should I structure sites for multi-building campuses?
Model each physically distinct billing location as a separate site, then use tags for grouping
(for example, region, business unit, or portfolio).
Can I filter sites by custom dimensions?
Can I filter sites by custom dimensions?
Yes. Use site tags for consistent filtering and segmentation. You can also filter by geographic
path, which organizes sites hierarchically by location. Configure tag taxonomies in company
settings before large imports.
Where did the site sidebar go?
Where did the site sidebar go?
Related sites docs
Sites overview
Core workflows for site views, dashboards, and aggregation inspection.
Company settings
Site tags, bulk actions, and company-level site configuration.