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Documentation Index

Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt

Use this file to discover all available pages before exploring further.

Use this page to troubleshoot Sites setup and monitoring issues.

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Frequently asked questions

Confirm the site has active meters and recent data from connections or uploads. A site without mapped meters will not show commodity analytics. Also check that you have selected a date range and commodity in the site dashboard filters.
Review the row-level validation errors shown in the upload dialog. Common issues:
  • Missing required columns — name and address columns must be present (column names are case-insensitive but must match the template).
  • Invalid frequency — frequency columns accept only MONTHLY, QUARTERLY, ANNUALLY, or blank. Other values from the wider Frequency enum (DAILY, WEEKLY, etc.) are not configurable for site-required-data.
  • Invalid email — dataOwnerEmails must be a comma-separated list of valid email addresses (max 10).
  • Out-of-range numbers — occupancyPercent must be between 0 and 100; area must be positive.
  • Bad dates — dataCollectionStartDate and dataCollectionStopDate must be YYYY-MM-DD.
Fix the highlighted rows in your spreadsheet and re-upload. Start with a small sample file if failures are widespread.
The Regional view (default) groups sites into a hierarchical tree by geographic path, making it easy to browse by location. The Table view is a flat, paginated list with sorting and action menus — best for searching across all sites. The Map view plots sites geographically so you can see physical distribution at a glance. All three views share the same filters.
The map plots sites using coordinates derived from their address. If a site has no address or an address that could not be geocoded, it appears in the “Sites without valid address” table below the map. Update the address in Settings > Company > Sites to fix this.
It shows how a site’s monthly usage total is composed from individual meter readings. You can see which meters contributed, how much each provided, and whether any were excluded (for example, duplicates or untracked meters). The inspector is available in the Usage, Completeness, and Inspect tabs of the site dashboard.
This is usually a permissions issue or a validation error. Verify your role and required fields, then retry. If it still fails, send support the site ID and exact action attempted.
Model each physically distinct billing location as a separate site, then use tags for grouping (for example, region, business unit, or portfolio).
Yes. Use site tags for consistent filtering and segmentation. You can also filter by geographic path, which organizes sites hierarchically by location. Configure tag taxonomies in company settings before large imports.
The old master-detail layout with a left sidebar has been replaced by three portfolio views (Regional, Table, Map) and a richer site dashboard. You can still open any site by clicking its row or using the eye icon to preview it in a side panel.

Sites overview

Core workflows for site views, dashboards, and aggregation inspection.

Company settings

Site tags, bulk actions, and company-level site configuration.