Frequently asked questions
Why does a site show no analytics data?
Why does a site show no analytics data?
Confirm the site has active meters and recent data from connections or uploads. A site without
mapped meters will not show commodity analytics.
My bulk site upload failed. How do I fix it?
My bulk site upload failed. How do I fix it?
Review row-level validation errors in the upload dialog, correct required fields, and re-upload
the file. Start with a small sample file if failures are widespread.
What do site health colors mean?
What do site health colors mean?
Health indicators summarize connection status and data completeness. Red or yellow usually means
unresolved connection errors or missing billing coverage.
Why can I not archive or update a site?
Why can I not archive or update a site?
This is usually a permissions issue or a validation error. Verify your role and required fields,
then retry. If it still fails, send support the site ID and exact action attempted.
How should I structure sites for multi-building campuses?
How should I structure sites for multi-building campuses?
Model each physically distinct billing location as a separate site, then use tags for grouping
(for example, region, business unit, or portfolio).
Can I filter sites by custom dimensions?
Can I filter sites by custom dimensions?
Yes. Use site tags for consistent filtering and segmentation. Configure tag taxonomies in company
settings before large imports.