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Documentation Index

Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt

Use this file to discover all available pages before exploring further.

Use this page to troubleshoot data collection issues in Data Input.

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Frequently asked questions

Open the connection and run the reconnect flow. Most issues are caused by changed credentials, required MFA, or updated utility portal prompts.
Expired invitations cannot be reused. Create a fresh invitation and resend it from Data Input > Invitations. If links keep expiring immediately, confirm the recipient is opening the latest URL. Legacy magic links behave the same way — if you still have any outstanding, switch to invitations for future shares.
Browser-based sign-in may fail when utility portals block the flow or additional auth steps are required. Retry with standard credential entry or complete reconnect with updated prompts.
Verify file type, size, and batch size limits. Large uploads may need splitting into smaller batches, and unsupported formats should be converted before retrying.
Initial pulls usually take a few days. Confirm the connection is healthy, start date is appropriate, and the utility portal actually has available historical statements.
Use Connections for recurring automation, Uploads for historical or one-off documents, and Manual entry for corrections or non-digital bills.
Include the company name, time of attempt, utility provider, and screenshots/error text. This helps support identify whether the issue is credentials, MFA, or provider-side behavior. Check the invitation’s Activity log first — it shows whether the link was viewed and where the flow stopped.
Start with Connection invitations and Connection statuses in the Developer Guide.

Data input overview

Compare all input methods and when to use each.

Connections

Set up and manage recurring portal syncs.

Uploads

Ingest PDF/image bills in bulk or one at a time.

Troubleshooting

Detailed issue-specific guidance.