Frequently asked questions
I cannot find API Keys in Settings. Why?
I cannot find API Keys in Settings. Why?
API keys are under Settings > Organization > API Keys and require organization-level access.
If the section is missing, confirm your role and tenant feature availability.
How do I rotate API keys safely?
How do I rotate API keys safely?
Create a new key first, update all integrations, confirm successful traffic, then revoke the old
key. This avoids downtime.
What happens if I delete an API key in active use?
What happens if I delete an API key in active use?
Requests using that key will fail immediately with authentication errors. Always validate key
migration before deletion.
Why can I not access billing details or invoices?
Why can I not access billing details or invoices?
Billing is organization-level and may be restricted by role or billing profile setup. If expected
billing data is absent, contact support.
How do company settings differ from organization settings?
How do company settings differ from organization settings?
Organization settings apply across all companies (billing, API keys, team). Company settings apply
only to the currently selected company (sites, local data preferences, members).
A teammate cannot see the same companies I can. Why?
A teammate cannot see the same companies I can. Why?
Visibility is permission- and assignment-based. Verify the teammate’s company assignments and role
in member settings.
Where should developers start after creating an API key?
Where should developers start after creating an API key?
Continue with Developer guide and
API getting started for authentication and first requests.