Frequently asked questions
I do not see the Organization section in Settings. Why?
I do not see the Organization section in Settings. Why?
The Organization section is only visible to users who belong to an organization.
If you are a company-only member without an organization, you will see Personal and Company
settings only. Contact an organization admin to be added.
I cannot find API Keys in Settings. Why?
I cannot find API Keys in Settings. Why?
API keys are under Settings > Organization > API Keys and require organization-level access.
If the section is missing, confirm your role and tenant feature availability.
How do I rotate API keys safely?
How do I rotate API keys safely?
Create a new key first, update all integrations, confirm successful traffic, then revoke the old
key. This avoids downtime.
What happens if I delete an API key in active use?
What happens if I delete an API key in active use?
Requests using that key will fail immediately with authentication errors. Always validate key
migration before deletion.
Why can I not access billing details or invoices?
Why can I not access billing details or invoices?
Billing is organization-level and may be restricted by role or billing profile setup. If expected
billing data is absent, email [email protected].
How do company settings differ from organization settings?
How do company settings differ from organization settings?
Organization settings apply across all companies (admin team, billing, API keys, data repository).
Company settings apply only to the currently selected company (sites, data collection, quality rules, members).
How do I turn off cost tracking for my company?
How do I turn off cost tracking for my company?
Go to Settings > Company > Data Collection, open Collection rules, disable Cost tracking, and click Save changes. See Cost tracking.
How do I change which bill issues are detected?
How do I change which bill issues are detected?
Go to Settings > Company > Bill Issues for company defaults or scoped suppression rules. See Bill issue settings.
A teammate cannot see the same companies I can. Why?
A teammate cannot see the same companies I can. Why?
Visibility is permission- and assignment-based. Verify the teammate’s company assignments and role
in member settings, or check if they have been added to the organization admin team.
How do I invite someone to my organization?
How do I invite someone to my organization?
Go to Settings > Organization > Admin Team and click Add member. Enter their email
address and choose whether they should have access to all companies or specific ones. They will
receive an invitation email with a link to join.
I received an invitation link but it says my email does not match. What do I do?
I received an invitation link but it says my email does not match. What do I do?
Invitation links are tied to a specific email address. Make sure you are logged in with the same
email that the invitation was sent to. If you need the invitation resent to a different address,
ask the person who invited you.
How do I reset my password?
How do I reset my password?
Go to Settings > Personal > General and click Send password reset email. You will receive
an email with a link to set a new password. If your login uses SSO, password resets are managed
by your IT administrator.
Where can I see which companies I belong to?
Where can I see which companies I belong to?
Go to Settings > Personal > Membership to see your organization and all company memberships
with your role in each.
Where should developers start after creating an API key?
Where should developers start after creating an API key?
Continue with Developer guide and
API getting started for authentication and first requests.
Related settings docs
Settings overview
Understand personal, company, and organization scopes.
Organization settings
Admin team, API keys, billing, and cross-company controls.
Personal settings
Profile, preferences, and membership.
Company settings
Sites, members, quality rules, and links to data collection.
Data collection
Cost tracking, collection rules, meter tags, and default units.