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Use this page to troubleshoot record-level problems in Data Inventory.

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Frequently asked questions

Deep links can fail if the ID is invalid, the record was removed, or you are in the wrong company context. Open the entity from the table list and verify the selected company.
Retry from the bill detail view, then open/download the raw file if available. If the issue persists, report the bill ID to support.
Line items may not sum to the bill total for several reasons:
  • Taxes and surcharges are sometimes extracted as separate line items but also included in the total — check for double-counting
  • Credits or adjustments may appear as negative line items that offset the gross total
  • Rounded values — individual line items may be rounded differently than the utility’s own total
  • Partial extraction — some charges (especially footnoted fees) may not have been captured
To reconcile: open the bill detail Charges tab, compare each category against the original PDF (use the Original preview), and edit individual line items as needed. Nectar automatically recomputes the bill total from line items after edits.If line items are systematically wrong for a specific utility, use Reprocess with feedback and describe the pattern so future extractions improve.
Nectar organizes charges into standard categories extracted from your bills:Not every bill has all categories — some utilities combine supply and delivery on one line, others break them into dozens of sub-charges. The Charges tab on each bill shows the full hierarchy. See Cost allocation for how multi-meter bills are split.
Open the bill detail page and compare side-by-side:
  1. Preview the original — click Original to view the source PDF as uploaded
  2. Check key fields — compare service dates, total charges, usage amounts, and meter/account numbers against the PDF
  3. Review line items — the Charges tab shows every extracted charge; verify descriptions and amounts match
If something is wrong:
  • Single field off → edit it directly on the bill detail page
  • Multiple fields wrong → use Reprocess with feedback and describe what Nectar should look for
  • Recurring pattern (same utility always misses a charge type) → email [email protected] with the company name and 2–3 example bill IDs so the extraction can be improved globally
Credential visibility is permission-gated. Use reconnect/update flows if you do not have the required role, or ask an authorized admin to perform the action.
Review identifiers on both records — open the bill PDFs and compare the numbers. Use this decision tree:
  1. Same physical device, same collection source (e.g., identifier printed differently on two bills) → Merge meters. All usage data combines onto one meter. Requires same account and utility type.
  2. Same physical device, different collection sources (e.g., one meter from an online connection, another from uploads covering a different date range) → Merge meters. Usage from both sources combines chronologically with no overlap issues.
  3. Same physical device, overlapping data (e.g., supplier meter and LDC meter both reporting the same kWh for the same months) → Mark as duplicate. This excludes one from analytics without deleting data. Reversible at any time.
  4. Different physical devices that happen to share a similar identifier → Neither action needed. Add a distinguishing identifier or rename the meter to clarify.
Impact of merging on cost data: After a merge, all historical cost allocations recompute using the combined meter’s usage. Analytics and exports retroactively reflect the merged state. Merge is irreversible — verify in the merge preview before confirming.See Handling duplicate meters and Merging meters for the full workflows.
The value you see as the main meter label is not a separate fixed name — Nectar selects it from the identifiers stored on that meter. Your account can define which identifier types to prefer (primary and secondary). If you add or edit an identifier, change those account settings, or a new bill supplies a value for a preferred type, the label shown can update even though it is the same meter. See Primary ID in the glossary for the full definition.
Utility source data and commodity types can differ by provider. Standardized analytics fields may differ from raw bill values; check both when reconciling.
Check Data Input FAQ for collection issues, then Data Quality FAQ for validation and completeness gaps.
On Data Inventory > Meters, select the rows (same account required), choose Merge meters, and complete the merge preview. If you only need to exclude a duplicate from reporting, Mark as duplicate may be faster—see Meter detail.
Selectors and compact pickers let you verify the right bill, account, or meter before you commit. Preview opens the sheet; open in new tab jumps to the full page—useful when filling forms or reconnect flows.
Product notifications use the Notifications inbox in the sidebar (bell). Email and other channels are configured separately under Personal settings. The inbox is for messages generated inside the platform, not for raw utility email forwarding.
The Primary ID is controlled by the account’s Primary identifier setting. Open Data Inventory > Accounts, find the account, click Edit, and set Primary identifier to the type you want (e.g., “Meter” for meter serial numbers). See Controlling which identifier is displayed.

Data inventory overview

Main entry point for browsing bills, accounts, and meters.

Bills

Processed document records and bill-level detail.

Accounts

Utility accounts and their meter relationships.

Meters

Meter-level usage history and identifiers.