Triage inbox
The issues page uses a split-pane layout:- Left panel — A scrollable list of bills that have open issues. Each row shows the bill date, utility provider, account, site, and colored badges indicating the issue types detected.
- Right panel — When you select a bill, the right panel shows the original document alongside resolution cards for each open issue. Each card explains the problem, its severity, and provides guided steps to resolve it.
Filtering
Use the filter bar at the top to narrow the list:- Status — Toggle between Open (default), Resolved, or All issues
- Issue type — Filter by specific issue categories (e.g., show only duplicate-related issues)
- Site — Limit to bills from specific sites
Bill issue types
Nectar automatically detects these issue types during bill processing:Action required
These issues indicate a problem that needs resolution before the bill’s data can be trusted in analytics and exports.| Issue type | Description |
|---|---|
| Potential duplicate | This bill may be a duplicate of another bill in your portfolio. |
| Potential usage duplicate | Usage data on this bill may overlap with another bill. |
| Unmatched account | The bill could not be matched to a known utility account. |
| Non-utility bill | The document does not appear to be a utility bill. |
| No usage data | No consumption data was found on this bill. |
| Illegible bill | The document is too hard to read for reliable data extraction. |
| Account/meter mismatch | Account and meter identifiers on the bill do not agree. |
Review and verify
These issues flag data that was inferred rather than extracted directly. The data may be correct, but you should verify it.| Issue type | Description |
|---|---|
| Assumed container size | Container size was assumed for waste bills. Verify the data. |
| Date inferred | Billing dates were inferred rather than read from the document. |
| Units inferred | Usage units were inferred. Verify they are correct. |
| Low confidence site match | The bill was matched to a site with low confidence. |
Resolving issues
Select a bill in the left panel to see its issues in the right panel. Each issue card provides:- What happened — A description of the detected problem
- Severity indicator — Error (red) for action-required issues, warning (amber) for review-and-verify
- Resolution steps — Contextual actions depending on the issue type:
- Compare duplicates — Opens a side-by-side document comparison for potential duplicates
- Assign account — Navigate to account matching for unmatched bills
- Edit bill data — Open the bill editor to correct inferred or missing values
- Dismiss — Mark the issue as resolved with an optional note explaining why
- Delete bill — Permanently remove the bill if it should not be in your portfolio
- Report to support — Send the issue to the Nectar team for further investigation
Bulk resolution
To resolve the same issue type across multiple bills at once:Choose action
A floating action bar appears at the bottom. Click Bulk actions and choose the issue type to resolve.
What happens when issues are resolved?
- The bill is no longer flagged in your data inventory
- The bill’s data is included in analytics dashboards and exports (bills with open issues are excluded by default)
- The resolution is recorded in the bill’s audit log with the user who resolved it and any notes