Frequently asked questions
I signed in but cannot see any companies. What should I do?
I signed in but cannot see any companies. What should I do?
You likely do not have company access yet. Ask your Org Admin to assign you to at least one
company, then refresh your session. If you are new, make sure you accepted your invite with the
same email address used to sign in.
Why do I keep getting redirected to login?
Why do I keep getting redirected to login?
This usually means your session expired or did not initialize correctly. Sign out, sign in
again, and retry from a fresh browser tab. If it persists, send support the URL and timestamp.
How long does first data pull usually take after I create a connection?
How long does first data pull usually take after I create a connection?
First collection typically finishes within a few days. Timing depends on utility portal access,
credential validity, and historical availability from the provider.
I do not see sidebar sections like Data Input or Data Inventory. Why?
I do not see sidebar sections like Data Input or Data Inventory. Why?
What should I set up first: sites or connections?
What should I set up first: sites or connections?
Set up sites first, then connections. Site structure helps Nectar map incoming data correctly.
Start with Sites overview, then Connections.
Can I use Nectar if a utility is not supported yet?
Can I use Nectar if a utility is not supported yet?
Yes. Use Uploads or Manual entry
while requesting support for that provider.
Where do developers begin?
Where do developers begin?
Developers should start with For developers, create an API key in
Settings > Organization > API Keys, then follow API getting started.
How do I contact support efficiently?
How do I contact support efficiently?
Email [email protected] with your company name,
page URL, screenshots, and exact error text. This shortens troubleshooting time significantly.