Use this page to troubleshoot export generation and third-party delivery issues.Documentation Index
Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt
Use this file to discover all available pages before exploring further.
Frequently asked questions
My export download failed. What should I try?
My export download failed. What should I try?
Open Export History, retry the download, and if needed rerun the export to generate a fresh
artifact.
Why is expected data missing from my export?
Why is expected data missing from my export?
Check date range, site filters, utility filters, and whether flagged bills are excluded. Also
confirm data exists in Data Inventory for that scope.
Integration export says "Not configured." What is missing?
Integration export says "Not configured." What is missing?
Complete required integration settings (such as API key and customer/account mapping fields),
save configuration, then retry export.
What do discrepancy statuses mean in integration exports?
What do discrepancy statuses mean in integration exports?
Discrepancies typically indicate mismatches between Nectar and the destination platform (for
example, missing externally, missing in Nectar, or field-level mismatch).
Can I schedule recurring exports from the UI?
Can I schedule recurring exports from the UI?
UI exports are on demand. For recurring jobs, use the API Reference with the
Developer guide to automate pulls.
A sync job failed mid-run. Should I rerun everything?
A sync job failed mid-run. Should I rerun everything?
Start with targeted retries using the failed-item list. Full reruns are only necessary when
failures are broad or configuration changed globally.
How can I validate integration output before go-live?
How can I validate integration output before go-live?
Run controlled tests in Sandbox testing, then compare exported
records in both Nectar and the destination platform before production rollout.
Energy Star property detail asks for a utility type before showing charts. Why?
Energy Star property detail asks for a utility type before showing charts. Why?
The property page compares Nectar to ESPM one commodity at a time. Select utility type and a
date range so units and ESPM comparisons line up. See Energy Star.
Quick export and Energy Star both mention utility type—are they the same control?
Quick export and Energy Star both mention utility type—are they the same control?
Same idea, different surfaces: Quick export filters which commodities go into a spreadsheet.
Energy Star property detail picks which commodity you are reconciling against Portfolio Manager for
that building. Each respects its own form.
Where do I re-download a file without running export again?
Where do I re-download a file without running export again?
Open Export history. Artifacts are retained for a limited
window—regenerate if a download expired.
Related data export docs
Data export overview
Choose between quick exports and integrations.
Quick export
Generate ad-hoc CSV/XLSX files.
Integrations
Push data to external reporting platforms.
Export history
Re-download and audit recent exports.