Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.nectarclimate.com/llms.txt

Use this file to discover all available pages before exploring further.

You can see and reply to your support tickets directly inside Nectar — no inbox switching required.

​
Where to find it

Click Help in the sidebar and choose Support tickets. Or jump straight to dash.nectarclimate.com/help/tickets.

​
What you can do

  • Browse your tickets — Open and Closed sections, sorted by most recent activity.
  • Read the full thread — click a ticket to see the original request and every reply from the support team.
  • Reply inline — type into the reply box at the bottom of a ticket and click Send. Your reply is added to the ticket and the support team gets notified.
  • Filter by date — narrow the list to a specific window. By default you see the last 365 days.

​
Submitting a new ticket

There are two ways to start a new conversation:
  • Click New ticket on the Support tickets page, or click the Help button in the sidebar and choose Submit a ticket. Pick a category, fill in the subject and description, and send.
  • Email [email protected] directly — anything you send there shows up in this same view.
The support team typically responds within one business day.

​
FAQ

Tickets appear within a minute or so of submission. Refresh the page or switch tabs and back if it doesn’t show up — the list also auto-refreshes when you return to the window.
If your organization is set up that way, yes — your team shares a single ticket history so anyone on your team can pick up a thread. If you don’t see your teammates’ tickets, your account is on a personal view; reach out to [email protected] if you’d like that changed.
Not from the in-app reply box yet. If you need to share a file, email it as a reply to the original ticket email and it will be added to the thread automatically.
That works too. Email [email protected] any time — your tickets still show up on the Support tickets page so you have one place to track them.