Frequently asked questions
Why is my analytics page empty?
Why is my analytics page empty?
Confirm your company has sites with active meters and processed usage data. New setups may take
time before the first full charts appear.
CSV export from analytics fails with date errors. Why?
CSV export from analytics fails with date errors. Why?
Most analytics exports require a valid date range. Set explicit start/end dates in filters before
exporting.
Why do analytics totals differ from bill-level totals?
Why do analytics totals differ from bill-level totals?
Analytics may use calendarized periods and standardized aggregation rules. Compare with
methodology docs when reconciling.
Can I compare sites with different utility mixes?
Can I compare sites with different utility mixes?
Yes, but comparability depends on selected filters and available commodity coverage per site.
Align scope and date ranges for fair comparisons.
How do I debug sudden spikes or drops?
How do I debug sudden spikes or drops?
Cross-check with Data Quality issues, recent bill uploads, and meter changes. Use site-level audit
views to isolate which documents contributed.
Where do I go if charts look wrong but source data looks correct?
Where do I go if charts look wrong but source data looks correct?
Review Methodology for calendarization and allocation logic, then email
[email protected] with the chart URL and a few example
records so the team can reproduce the scope.
How does Consumption analytics differ from electricity, gas, and other commodity pages?
How does Consumption analytics differ from electricity, gas, and other commodity pages?
The Consumption page rolls every utility type into one portfolio view with shared filters (date
preset, sites, utility types). Commodity pages focus on a single utility with that commodity’s KPIs
and layouts. Use Consumption when you want one place to compare commodities; use a commodity page
for deeper, type-specific metrics.
Why did a commodity section disappear on Consumption?
Why did a commodity section disappear on Consumption?
Each section matches an active Utility type filter. If you clear a commodity from the filter
sidebar, its section hides. Add the type back to see it again.
What is the Aggregation Inspector and when should I use it?
What is the Aggregation Inspector and when should I use it?
Does the Consumption chart export include everything on screen?
Does the Consumption chart export include everything on screen?
Yes. The Export control downloads data that matches your current filters, so the file aligns
with what the charts show for that selection.
Can I use keyboard shortcuts in chart widgets?
Can I use keyboard shortcuts in chart widgets?
Many analytics widgets support actions from their menu (for example fullscreen or opening the
inspector). Exact options depend on the widget; open the actions menu on the chart card to see
what is available for that view.
Related analytics docs
Analytics overview
Hub page and commodity-level navigation.
Consumption analytics
Portfolio-level consumption trends.
Electricity analytics
Electricity-specific dashboards and metrics.
Methodology overview
Understand how monthly metrics are calculated.