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Use this page to troubleshoot analytics views and chart interpretation.

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Frequently asked questions

Confirm your company has sites with active meters and processed usage data. New setups may take time before the first full charts appear.
Most analytics exports require a valid date range. Set explicit start/end dates in filters before exporting.
Analytics may use calendarized periods and standardized aggregation rules. Compare with methodology docs when reconciling.
Yes, but comparability depends on selected filters and available commodity coverage per site. Align scope and date ranges for fair comparisons.
Unexpected numbers usually have one of these causes — work through them in order:
  1. Bill with an open issue — Bills with unresolved data quality issues are excluded from analytics. Resolving the issue adds the usage back, which can cause a sudden jump.
  2. Duplicate meter not marked — If two meters track the same physical device, usage is double-counted until one is marked as duplicate.
  3. Revised bill — A bill that was superseded by a newer version is excluded. If the revision didn’t happen correctly (or the old bill wasn’t marked), totals shift.
  4. Meter assigned to the wrong site — Usage appears on the wrong site’s charts. Check the meter’s site assignment in meter detail.
  5. Meter not tracked — An untracked meter is excluded from analytics. If it should be tracked, update its tracking status from the account detail page.
  6. Missing bill — A gap in collection (connection error, late utility posting) creates a zero-usage month. Check Data Completeness for coverage gaps.
  7. Unit conversion — If a bill arrives in different units than previous bills (e.g., MWh vs kWh), the converted value may look unexpected. See Units and conversions.
  8. Calendarization effect — A bill spanning two months is prorated across them. Short or long billing periods can create apparent spikes or dips at the boundary.
Use the site dashboard’s aggregation inspector to drill into which meters and bills contributed to a specific month’s total.
Review Methodology for calendarization and allocation logic, then email [email protected] with the chart URL and a few example records so the team can reproduce the scope.
The Consumption page rolls every utility type into one portfolio view with shared filters (date preset, sites, utility types). Commodity pages focus on a single utility with that commodity’s KPIs and layouts. Use Consumption when you want one place to compare commodities; use a commodity page for deeper, type-specific metrics.
Each section matches an active Utility type filter. If you clear a commodity from the filter sidebar, its section hides. Add the type back to see it again.
From year-over-year or consumption-trend charts (and from related shortcuts), the inspector breaks down how a monthly total is built from meter contributions—similar to the tool on Sites. Use it when a portfolio total looks surprising and you need to see which sites and meters contributed.
Yes. The Export control downloads data that matches your current filters, so the file aligns with what the charts show for that selection.
Many analytics widgets support actions from their menu (for example fullscreen or opening the inspector). Exact options depend on the widget; open the actions menu on the chart card to see what is available for that view.

Analytics overview

Hub page and commodity-level navigation.

Consumption analytics

Portfolio-level consumption trends.

Electricity analytics

Electricity-specific dashboards and metrics.

Methodology overview

Understand how monthly metrics are calculated.