Frequently asked questions
Why is my analytics page empty?
Why is my analytics page empty?
Confirm your company has sites with active meters and processed usage data. New setups may take
time before the first full charts appear.
CSV export from analytics fails with date errors. Why?
CSV export from analytics fails with date errors. Why?
Most analytics exports require a valid date range. Set explicit start/end dates in filters before
exporting.
Why do analytics totals differ from bill-level totals?
Why do analytics totals differ from bill-level totals?
Analytics may use calendarized periods and standardized aggregation rules. Compare with
methodology docs when reconciling.
Can I compare sites with different utility mixes?
Can I compare sites with different utility mixes?
Yes, but comparability depends on selected filters and available commodity coverage per site.
Align scope and date ranges for fair comparisons.
How do I debug sudden spikes or drops?
How do I debug sudden spikes or drops?
Cross-check with Data Quality issues, recent bill uploads, and meter changes. Use site-level audit
views to isolate which documents contributed.
Where do I go if charts look wrong but source data looks correct?
Where do I go if charts look wrong but source data looks correct?
Review Methodology for calendarization and allocation logic, then contact
support with chart URL and sample records.