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Email forwarding does not work with PG&E. PG&E’s portal does not reliably deliver MFA codes via email forwarding. The supported connection method is adding Nectar as an authorized user on your PG&E account.
PG&E allows you to grant third-party access by adding an authorized user to your account. This gives Nectar direct access to your billing and usage data without needing to handle MFA codes.
1

Log in to your PG&E account

Go to myaccount.pge.com and sign in with your credentials.
2

Navigate to account access settings

Go to Profile & Alerts > Account Access > Manage authorized contacts.
3

Add Nectar as an authorized user

Click Add an authorized user and enter the details provided by Nectar:
  • Name: Nectar
  • Email: (provided by your Nectar account team — a unique address like [email protected])
  • Phone: (provided by your Nectar account team)
Contact [email protected] if you don’t have these details. We’ll provide the authorized user information specific to your organization.
4

Confirm the invitation

PG&E will send an invitation to the Nectar email address. Our team accepts the invitation and begins accessing your account data. You’ll see the connection status update to Connected in Nectar.

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Why email forwarding doesn’t work

PG&E’s MFA implementation is incompatible with standard email forwarding because:
  • The portal does not consistently send codes via email for automated (non-browser) logins.
  • Forwarding rules frequently fail to capture PG&E’s verification emails due to formatting or delivery methods.
  • The authorized-user approach bypasses MFA entirely, providing a more reliable connection.

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If you have multiple PG&E accounts

Each PG&E account (login) needs Nectar added as an authorized user separately. If you manage many PG&E accounts across your portfolio, contact [email protected] — we can help coordinate bulk onboarding.

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Alternative: Upload bills

If adding an authorized user is not possible (for example, if you don’t control the account settings), you can always upload PDF bills directly. The parsed data is identical to what automated collection produces.

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Troubleshooting

IssueSolution
Still shows “MFA Required” after adding authorized userIt may take up to 24 hours for PG&E to process the invitation. Contact support if it persists.
”Pending” status after authorized user acceptedNectar is pulling initial data. This can take 1–2 business days for the first pull.
Multiple accounts need separate setupEach PG&E login requires its own authorized-user invitation.