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Customer-inbox forwarding does not work with PG&E. PG&E does not reliably deliver MFA codes to forwarding rules in your own inbox. Instead, connect PG&E using a Nectar-generated managed forwarding email address as the third-party access contact.
PG&E grants third-party access by adding an authorized contact to your account. You’ll generate a dedicated Nectar email address in the connection wizard, then enter that email — along with Nectar’s name and phone number — as the authorized contact on PG&E’s portal.

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Step 1 — Generate your Nectar forwarding email

In the connection wizard, select Option 1: Managed MFA forwarding. You’ll be asked to enter your own email address — this is where Nectar will forward any MFA codes or notifications it receives, so you stay in the loop.
1

Start the PG&E connection

In Nectar, add a new connection for PG&E. When the wizard reaches the MFA step, choose Option 1: Managed MFA forwarding.
2

Enter your own email as the forwarding destination

Enter the email address where you’d like a copy of any forwarded messages to go. This is your address, not Nectar’s.
3

Copy the generated Nectar email

On the next screen, the wizard displays:
  • A generated Nectar email address (unique to this connection — e.g., [email protected])
  • Nectar’s name to use as the authorized contact
  • Nectar’s phone number to use as the authorized contact
Keep this screen open — you’ll paste these values into PG&E’s portal in the next step.

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Step 2 — Add Nectar as an authorized third party in PG&E

1

Log in to your PG&E account

Go to myaccount.pge.com and sign in with your credentials.
2

Navigate to account access settings

Go to Profile & Alerts > Account Access > Manage authorized contacts.
3

Add Nectar as an authorized user

Click Add an authorized user and enter the values shown in the Nectar wizard:
  • Name: (Nectar’s name, as shown in the wizard)
  • Email: (the generated Nectar email from Step 1 — e.g., [email protected])
  • Phone: (Nectar’s phone number, as shown in the wizard)
Use the values directly from the wizard — don’t substitute your own email or a generic Nectar address. The generated email is unique to your connection and is how Nectar links the PG&E access back to your account.
4

Confirm the invitation

PG&E sends an invitation to the generated Nectar email. Nectar accepts it automatically and begins pulling billing and usage data. The connection status updates to Connected, and any future notifications PG&E sends are forwarded to the email you entered in Step 1.

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Why customer-inbox forwarding doesn’t work

PG&E’s MFA and notification flow is incompatible with forwarding from your own inbox because:
  • The portal does not consistently send codes via email for automated (non-browser) logins.
  • Forwarding rules in customer inboxes frequently fail to capture PG&E’s verification emails due to formatting or delivery methods.
  • The authorized third-party approach bypasses MFA entirely and is the connection method PG&E officially supports for data sharing.

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If you have multiple PG&E accounts

Each PG&E account (login) needs Nectar added as an authorized user separately. If you manage many PG&E accounts across your portfolio, contact [email protected] — we can help coordinate bulk onboarding.

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Alternative: Upload bills

If adding an authorized user is not possible (for example, if you don’t control the account settings), you can always upload PDF bills directly. The parsed data is identical to what automated collection produces.

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Troubleshooting

IssueSolution
Still shows “MFA Required” after adding authorized userIt may take up to 24 hours for PG&E to process the invitation. Contact support if it persists.
”Pending” status after authorized user acceptedNectar is pulling initial data. This can take 1–2 business days for the first pull.
Multiple accounts need separate setupEach PG&E login requires its own authorized-user invitation.