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Connection method: Email MFA forwarding

Enbridge Gas (Ontario, Canada) implemented mandatory MFA in December 2022. Their portal supports authenticator apps (TOTP) and may offer email-based verification as an alternative.
Best option: Check if security questions or email codes are available. Enbridge’s MFA options may include email-based codes depending on your account configuration. If email codes are available, managed forwarding works. If only authenticator-app codes are supported, consider uploading bills directly.

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Option 1: Email MFA forwarding (if available)

If your Enbridge account supports email-based verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Enbridge Gas, or click Reconnect on a connection showing MFA Token Expired.
2

Enter your credentials

Provide your Enbridge username and password — the same credentials you use at myaccount.enbridgegas.com.
3

Set up MFA forwarding

Choose Managed forwarding and update your Enbridge account’s MFA email to the Nectar-provided address.
4

Confirm the setup

Nectar triggers a test login and verifies codes arrive correctly.

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Option 2: Upload bills (if authenticator-only)

If your Enbridge account only supports authenticator-app MFA (TOTP) and no email code option is available, automated collection via portal scraping is not possible. Instead, upload your PDF bills directly.

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Notes

  • Enbridge states they “do not own, manage or technically support MFA Authenticator applications” — they use standard TOTP apps (Google Authenticator, Microsoft Authenticator, etc.).
  • MFA has been mandatory since December 1, 2022.
  • For MFA setup help from Enbridge directly: 1-877-362-7434 (Mon–Fri 8am–6pm EST).

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Troubleshooting