Connection method: Email MFA forwarding
Enbridge Gas (Ontario, Canada) implemented mandatory MFA in December 2022. Their portal supports authenticator apps (TOTP) and may offer email-based verification as an alternative.Option 1: Email MFA forwarding (if available)
If your Enbridge account supports email-based verification codes:Start a new connection or reconnect
From Data Input > Connections, click New connection and select Enbridge Gas, or click Reconnect on a connection showing MFA Token Expired.
Enter your credentials
Provide your Enbridge username and password — the same credentials you use at myaccount.enbridgegas.com.
Set up MFA forwarding
Choose Managed forwarding and update your Enbridge account’s MFA email to the Nectar-provided address.
Option 2: Upload bills (if authenticator-only)
If your Enbridge account only supports authenticator-app MFA (TOTP) and no email code option is available, automated collection via portal scraping is not possible. Instead, upload your PDF bills directly.Notes
- Enbridge states they “do not own, manage or technically support MFA Authenticator applications” — they use standard TOTP apps (Google Authenticator, Microsoft Authenticator, etc.).
- MFA has been mandatory since December 1, 2022.
- For MFA setup help from Enbridge directly: 1-877-362-7434 (Mon–Fri 8am–6pm EST).
Troubleshooting
| Issue | Solution |
|---|---|
| Only authenticator option available | Upload bills directly — authenticator codes can’t be forwarded to Nectar. |
| ”MFA Token Expired” with email forwarding | Verify your forwarding rule is active and the email matches. |
| Can’t access MFA settings | Contact Enbridge support at 1-877-362-7434 for help resetting your MFA configuration. |