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Connection method: Email MFA forwarding

Summit Utilities uses email-based verification codes when logging in from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. Summit Utilities’ portal may allow you to disable additional verification in your account security settings.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Summit Utilities, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your Summit Utilities username and password — the same credentials you use at the Summit Utilities customer portal.
3

Confirm the connection

Nectar verifies the credentials and begins collection. Any CAPTCHA is handled automatically.
4

Choose MFA forwarding type

  • Managed forwarding (recommended): Nectar provides a unique email address (for example, [email protected]). Update your Summit Utilities account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding: Keep your current email on Summit Utilities, and set up an auto-forwarding rule in your email client to forward Summit Utilities verification emails to the Nectar-provided address (for example, [email protected]).
5

Update your Summit Utilities account or set up customer-inbox forwarding

For managed forwarding: Log in to the Summit Utilities customer portal > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, [email protected]).For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from summitutilitiesinc.com to the Nectar-provided forwarding address (for example, [email protected]).
6

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Important notes

  • Summit Utilities’ verification codes expire quickly. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.

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Troubleshooting