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Best option: Disable MFA if your organization allows it.

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Setup by adding Nectar as an authorized user

If MFA cannot be disabled, add Nectar as an authorized user on your Xcel Energy account so we can log in with our own credentials and receive verification codes directly:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Xcel Energy, or click Reconnect on an existing connection showing MFA Token Expired.
2

Get Nectar's authorized user details

The wizard provides the name and email address to add as an authorized user on your Xcel Energy account (for example, [email protected]).
3

Add Nectar as an Authorized User on the Xcel Energy portal

Log in to Xcel Energy > Billing Accounts > Click on an account > Manage Account > Authorized Users > Add authorized user. Grant access to the accounts and meters you want Nectar to read.Click Add an Authorized User and enter the values shown in the Nectar wizard:
  • Name: Nectar Climate
  • Email: (the generated Nectar email from Step 1 — for example, [email protected])
Article from Xcel Energy on how to add an Authorized User:  https://co.my.xcelenergy.com/customersupport/s/article/How-do-I-authorize-someone-on-My-Account
4

Confirm the invitation

Xcel Energy sends an invitation to Nectar’s email address. Nectar accepts the invitation automatically and sets up its own login for your account.
5

Confirm the setup

Nectar triggers a test login using its authorized-user credentials. Verification codes go directly to Nectar, and the connection moves to Connected.

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Important notes

  • Adding Nectar as an authorized user lets us log in with our own credentials, so verification codes come to us directly and are not affected by delays in your corporate email system.
  • Make sure the authorized user has access to every account and meter you want Nectar to sync.
  • If you see a reCAPTCHA or bot-detection challenge, wait a moment and try again.

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Troubleshooting

IssueSolution
”MFA Token Expired” keeps returningThe authorized user may have been removed or its access revoked. Confirm Nectar is still listed under Authorized Users on your Xcel Energy account.
Connection is missing accounts or metersThe authorized user may not have access to every account. Update the authorized user’s permissions in Xcel Energy to include the missing accounts.
”Website Down” statusXcel Energy’s portal occasionally has outages. The connection retries automatically.