Connection method: Email MFA forwarding
Southwest Gas uses email-based verification codes when logging in from a new device or location. Email forwarding is the standard connection method for this utility.Setup
Start a new connection or reconnect
From Data Input > Connections, click New connection and select Southwest Gas, or click Reconnect on a connection showing MFA Token Expired.
Enter your credentials
Provide your Southwest Gas username and password — the same credentials you use at myaccount.swgas.com.
Choose MFA forwarding type
- Managed forwarding (recommended): Nectar provides a unique email. Update your Southwest Gas account settings to send codes to this address.
- Customer-inbox forwarding: Keep your existing email and set up an auto-forwarding rule to send Southwest Gas verification emails to Nectar.
Update your Southwest Gas account
For managed forwarding: Log in to Southwest Gas > My Profile or Account Settings > update the email address to the Nectar-provided address.For customer-inbox forwarding: Create a forwarding rule in your email client for messages from Southwest Gas containing verification or login codes.
Tips
- Southwest Gas email forwarding is straightforward and typically resolves quickly once configured.
- If you’ve already set up forwarding and replied “Done” but the connection still shows MFA Token Expired, confirm on the Southwest Gas portal that the email address update took effect.
Troubleshooting
| Issue | Solution |
|---|---|
| MFA Token Expired after initial setup | Verify your forwarding rule is active and the destination address matches. |
| Multiple Southwest Gas logins showing MFA expired | Each login that uses MFA needs its own forwarding configuration in Nectar. |