Connection method: Security questions
Orange and Rockland uses the same portal infrastructure as Con Edison (both are part of Consolidated Edison, Inc.). The connection process is identical — O&R requires security questions on every login.Security questions can be shared across your organization. If multiple connections use the same
O&R credentials, the security answers only need to be entered once.
Setup
Start a new connection or reconnect
From Data Input > Connections, click New connection and select Orange and Rockland, or click Reconnect on an existing connection.
Enter your credentials
Provide your O&R username and password — the same credentials you use at oru.com/en/login.
Answer security questions
Enter your security question answers exactly as set on the O&R portal. Nectar stores these securely and uses them for each automated login.
Updating security questions
If you change your security questions or answers on the O&R portal, click Reconnect in Nectar and re-enter the updated answers.Tips
- MFA cannot be disabled on Orange and Rockland. Security questions are required on every login.
- Exact matching required. Answers are case-sensitive and spacing matters.
- Same process as Con Edison. If you’re familiar with connecting ConEd accounts, the O&R flow is identical.
Troubleshooting
| Issue | Solution |
|---|---|
| ”Security question mismatch” error | Reconnect and re-enter answers exactly as set on the O&R portal. |
| Connection works for ConEd but not O&R | O&R uses a separate login from ConEd even though the portal looks similar. Verify your O&R-specific credentials. |