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Connection method: Email MFA forwarding

City of Kitchener Utilities (Ontario, Canada) uses email-based verification for logins from new devices. Since Nectar logs in from its own servers, MFA verification may be triggered.
Check if MFA can be disabled. The City of Kitchener billing portal may allow you to turn off additional login verification in your security settings. If possible, this is the simplest approach.

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Setup

1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select City of Kitchener, or click Reconnect on a connection showing MFA Token Expired.
2

Enter your credentials

Provide your City of Kitchener billing portal username and password — the same credentials you use at billing.kitchener.ca.
3

Choose MFA forwarding type

  • Managed forwarding (recommended): Nectar provides a unique email address. Update your account to send verification codes to this address.
  • Customer-inbox forwarding: Keep your existing email and set up auto-forwarding of verification emails to Nectar.
4

Update your account

Log in to the City of Kitchener billing portal > account or security settings > update the email address for verification codes, or configure email forwarding.
5

Confirm in Nectar

Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.

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Alternative: Upload bills

If configuring email forwarding is not practical, you can always upload PDF bills directly.

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Troubleshooting

IssueSolution
”MFA Token Expired”Verify forwarding is active and the email address matches what Nectar provided.
Can’t access billing portalThe portal URL is billing.kitchener.ca. Contact City of Kitchener customer service if you’re having access issues.