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Connection method: Email MFA forwarding

Duke Energy sends a one-time verification code via email when it detects a login from an unfamiliar device or IP address. Since Nectar logs in from its own servers, this triggers an email code on most login attempts.
Best option: Disable MFA if your organization allows it. Duke Energy’s MFA is risk-based and may be configurable in your account security settings. If you can turn off “email verification on login,” Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Duke Energy, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your Duke Energy username and password — the same credentials you use at duke-energy.com/my-account/sign-in.
3

Choose MFA forwarding type

The wizard presents two options:
  • Managed forwarding (recommended): Nectar provides a unique email address. Update your Duke Energy account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding: Keep your current email on Duke Energy, and set up an auto-forwarding rule in your email client to forward Duke Energy verification emails to Nectar.
4

Configure on the Duke Energy portal

For managed forwarding: Log in to Duke Energy > My Profile > Contact Information > update the email address to the Nectar-provided address.For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from duke-energy.com or [email protected] to the Nectar-provided forwarding address.
5

Confirm the setup

Nectar triggers a test login. Duke Energy sends a code to the configured email, Nectar receives it, and the connection moves to Connected.

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Important notes

  • Duke Energy’s verification codes expire quickly (typically within 10 minutes). Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
  • Duke Energy may also show a “Continue Without Passkey” prompt or request you set up passkeys — this can be dismissed during the connection flow.
  • If you see a reCAPTCHA challenge, wait a moment and try again. Duke Energy uses Cloudflare protection that occasionally triggers on automated logins.

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Troubleshooting

IssueSolution
”MFA Token Expired” keeps returningYour forwarding rule may be broken. Check that forwarding is active and the email address matches exactly.
Codes arrive but connection still failsCodes may be expiring before delivery. Switch to managed forwarding for faster delivery.
”Website Down” statusDuke Energy’s portal occasionally has outages. The connection retries automatically.
Prompted for “Let us know what to call you”This is a first-time setup screen. Complete it on the Duke Energy portal directly, then reconnect in Nectar.