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Connection method: Email MFA forwarding

Florida Power & Light (FPL) now requires email-based MFA on every login. FPL sends a one-time verification code to the email on file each time an account is accessed, so email forwarding to Nectar is mandatory for all connections.
MFA cannot be disabled. FPL requires email verification on every login. There is no account setting to turn this off — all Nectar connections must use email forwarding.

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Recommendation

We recommend managed forwarding for FPL connections. With managed forwarding, FPL sends codes directly to a Nectar-provided address — no forwarding rules, no delivery delays, and no dependency on your email client. We’ve had success when customers update the Account Email Address to the Nectar forwarding email. The original email owned by the account will still receive the code and maintains access as the primary user on the account. In the account information page https://www.fpl.com/fpl-app/my-account/account-summary/account-settings/account-information there’s a section for both email and user id. As long as you keep your email in the section that says “user id” you will have primary access to the account. Updating the email address shouldn’t change the username associated with the account, it only gives Nectar access.

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Setup with email forwarding

Set up email forwarding so Nectar can receive the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Florida Power & Light, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your FPL username and password — the same credentials you use at fpl.com.
3

Choose MFA forwarding type

The wizard presents two options:
  • Managed forwarding (recommended): Nectar provides a unique email address (for example, [email protected]). Update your FPL account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding: Keep your current email on FPL, and set up an auto-forwarding rule in your email client to forward FPL verification emails to the Nectar-provided address (for example, [email protected]).
4

Configure on the FPL portal

For managed forwarding: Log in to FPL > Select an Account >  Settings > Account Email Address > update the email address to the Nectar-provided address (for example, [email protected]). Save the change and verify the address if FPL prompts for confirmation.
  • Repeat this on every FPL account you’d like Nectar to access, using the same Nectar-provided forwarding address on each one. This is what grants Nectar access to those additional accounts.
For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from fpl.com (typically [email protected] or [email protected]) to the Nectar-provided forwarding address (for example, [email protected]).
5

Confirm the setup

Once you finish configuring MFA in Nectar, it will set the connection status to Pending which then prompts our system to try accessing the portal. FPL sends a code to the configured email, Nectar receives it, and the connection moves to Connected.

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Important notes

  • FPL verification codes expire quickly (within 30 minutes). Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
  • If FPL prompts you to set up security questions or a phone-based MFA method, complete or dismiss these on the FPL portal directly before reconnecting in Nectar.
  • FPL occasionally shows a reCAPTCHA challenge on login — wait a moment and retry if the connection fails on the first attempt.

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Troubleshooting