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Connection method: Email MFA forwarding

PSE&G uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. PSEG’s portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select PSE&G (Public Service Electric and Gas), or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your PSE&G username and password — the same credentials you use at nj.myaccount.pseg.com.
3

Confirm the connection

Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
4

Choose MFA forwarding type

  • Managed forwarding (recommended): Nectar provides a unique email address (for example, [email protected]). Update your PSEG NJ account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding: Keep your existing email on PSEG NJ, and set up an auto-forwarding rule in your email to forward PSEG NJ verification emails to Nectar.
5

Update your PSE&G account or Set Up Customer-inbox Forwarding

For managed forwarding: Log in to nj.myaccount.pseg.com > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, [email protected]).For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from pseg.com (typically [email protected] or [email protected]) to the Nectar-provided forwarding address (for example,[email protected]).
6

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Important notes

  • PSE&G and PSEG Long Island use different portals. This guide is for New Jersey customers only (nj.myaccount.pseg.com).
  • PSE&G’s verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
  • The portal may be slower to respond than other utilities. Initial data pulls can take longer than average.

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Troubleshooting