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Connection method: Email MFA forwarding

PSEG New Jersey uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. PSEG NJ’s portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select PSEG New Jersey, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your PSEG username and password — the same credentials you use at nj.myaccount.pseg.com.
3

Choose MFA forwarding type

  • Managed forwarding (recommended): Nectar provides a unique email address (for example, [email protected]). Update your PSEG NJ account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding: Keep your existing email on PSEG NJ, and set up an auto-forwarding rule in your email to forward PSEG NJ verification emails to Nectar.
4

Update your PSEG NJ account or Set Up Customer-inbox Forwarding

For managed forwarding: Log in to nj.myaccount.pseg.com > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, [email protected]).For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from pseg.com (typically [email protected] or [email protected]) to the Nectar-provided forwarding address (for example,[email protected]).
5

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Important notes

  • PSEG New Jersey and PSEG Long Island use different portals. This guide is for New Jersey customers only (nj.myaccount.pseg.com).
  • PSEG NJ’s verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.
  • The portal may be slower to respond than other utilities. Initial data pulls can take longer than average.

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Troubleshooting

IssueSolution
”MFA Token Expired” keeps returningYour forwarding rule may be broken. Check that forwarding is active and the email address matches exactly.
Codes arrive but connection still failsCodes may be expiring before delivery. Switch to managed forwarding for faster delivery.
”Password Incorrect”Verify your credentials at nj.myaccount.pseg.com. PSEG may have forced a password reset.
Connection stuck in “Pending”PSEG’s portal can be slow. Allow 24–48 hours for initial data pull.
”Website Down”PSEG’s portal occasionally has outages. Nectar retries automatically.