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Connection method: Email MFA forwarding

San Diego Gas & Electric uses email-based verification codes when logging in from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Check if MFA can be disabled. SDG&E’s My Energy Center portal may allow you to disable additional verification in your account security settings. If possible, this is the simplest approach.

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Setup

1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select San Diego Gas & Electric, or click Reconnect on a connection showing MFA Token Expired.
2

Enter your credentials

Provide your SDG&E username and password — the same credentials you use at myenergycenter.com (SDG&E’s customer portal).
3

Choose MFA forwarding type

  • Managed forwarding (recommended): Nectar provides a unique email address. Update your SDG&E account to send verification codes to this address.
  • Customer-inbox forwarding: Keep your existing email and add a forwarding rule to send SDG&E codes to Nectar.
4

Update your SDG&E account

Log in to My Energy Center > account/profile settings > update the email address or configure email forwarding as chosen.
5

Confirm in Nectar

Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.

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Notes

  • SDG&E recently migrated their customer portal to “My Energy Center” at myenergycenter.com. If you have old bookmarks to myaccount.sdge.com, they should redirect.
  • SDG&E is part of the Sempra Energy family.

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Troubleshooting

IssueSolution
”MFA Token Expired”Verify your forwarding rule is active and the email address matches what Nectar provided.
Can’t find account settingsTry myenergycenter.com > sign in > look for Profile or Security settings.
Portal redirects unexpectedlySDG&E migrated portals. Use myenergycenter.com for login.