Connection method: Email MFA forwarding
Aquarion Water Company uses email-based verification for logins from new devices. Since Nectar logs in from its own servers, MFA verification may be triggered.Setup
1
Start a new connection or reconnect
From Data Input > Connections, click New connection and select Aquarion Water Company, or click Reconnect on a connection showing MFA Token Expired.
2
Enter your credentials
Provide your Aquarion customer portal username and password — the same credentials you use at aquarionwater.com.
3
Choose MFA forwarding type
- Managed forwarding (recommended): Nectar provides a unique email address (for example,
[email protected]). Update your account to send verification codes to this address. - Customer-inbox forwarding: Keep your existing email and set up auto-forwarding of verification emails to Nectar.
4
Update your account
Log in to the Aquarion customer portal > account or security settings > update the email address for verification codes, or configure email forwarding.
5
Confirm in Nectar
Complete the MFA configuration step. Nectar triggers a test login to verify codes are arriving.
Alternatives
If configuring email forwarding is not practical or blocked by your IT department, you have two options:- Have Nectar create an account: Send your account numbers along with the full service addresses to [email protected]. Nectar will sign up via https://secure8.i-doxs.net/AquarionWater/EnrollAccount.aspx and create a portal account to view the accounts you provided.
- Upload bills: Upload PDF bills directly.